Shipping policy

Shipping Policy – Haya Jewelers

Thank you for shopping with Haya Jewelers. We are committed to delivering your orders safely and on time. Please review our shipping policy below for details on processing, delivery times, and charges.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed slightly. We will notify you if there is a significant delay.

Shipping Rates & Delivery Time

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Within Pakistan: 3–7 business days
  • International Shipping: 7–15 business days (depending on destination)

Delivery times are estimates and may vary due to external factors such as courier delays, customs clearance, or weather conditions.

Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number. You can use this to monitor your shipment’s progress.

Shipping Locations

We currently ship:

  • Nationwide across Pakistan
  • Selected international locations (please check at checkout)

If your location is not available, feel free to contact us for assistance.

Customs, Duties & Taxes

For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Failed Delivery / Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

If a package is returned due to failed delivery attempts, additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery (or expected delivery date). We will work with the courier to resolve the issue.

Contact Us

If you have any questions about your shipment, please contact us:

  • Email: hayajewlers@gmail.com
  • Phone/WhatsApp: +923218868387

If you want, I can tailor this further (e.g., add cash on delivery, luxury packaging notes, or return/refund integration for jewelry specifically).


yes sure

Great—here’s a more tailored Shipping Policy for Haya Jewelers, including Cash on Delivery (COD), luxury packaging, and smoother integration with returns:

Shipping Policy – Haya Jewelers

At Haya Jewelers, we take pride in delivering your jewelry with care, elegance, and reliability. Please read our shipping policy below for complete details.

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

For custom or made-to-order jewelry, processing may take 3–7 business days. You will be informed accordingly.

Shipping Methods & Delivery Time

Within Pakistan:

  • Standard Delivery: 3–5 business days
  • Cash on Delivery (COD): Available nationwide

International Shipping:

  • Delivery time: 7–14 business days (depending on destination)

Please note: Delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

Shipping Charges

  • Free shipping on orders above 2499/=
  • Standard shipping charges apply to orders below this amount (calculated at checkout)
  • International shipping fees are calculated based on destination

Luxury Packaging

All Haya Jewelers items are delivered in premium, secure packaging, perfect for gifting. We ensure your jewelry arrives safely and in elegant presentation boxes.

Shipment Tracking

Once your order is shipped, you will receive a tracking number via SMS or email so you can monitor your delivery in real time.

Cash on Delivery (COD)

We offer Cash on Delivery across Pakistan for your convenience.

  • Please ensure you provide a valid phone number and complete address
  • Our team may contact you to confirm your order before dispatch
  • Orders not confirmed may be canceled

Shipping Address Responsibility

Customers are responsible for providing accurate shipping details. Haya Jewelers is not liable for orders delivered to incorrect or incomplete addresses provided at checkout.

Failed Delivery Attempts

If delivery fails due to:

  • Customer unavailability
  • Incorrect address

The order may be returned to us. Re-shipping will require additional charges.

Damaged or Lost Packages

If your order arrives damaged or you do not receive it:

  • Contact us within 48 hours of delivery (or expected delivery date)
  • Provide your order number and clear photos (if damaged)

We will investigate and offer a replacement or resolution where applicable.

Returns & Exchanges (Shipping Related)

  • Customers may be required to cover return shipping costs unless the item is defective or incorrect
  • For full details, please review our Return & Refund Policy

Contact Us

For any shipping-related questions or concerns:

  • Email: [your email here]
  • Phone/WhatsApp: [your number here]